01
The phone never stops ringing
Every call pulls someone away from filling, counseling, or the patient at the counter.
With Method Voice: calls are answered right away, and only the ones that need your team reach your team.
The AI front desk for independent pharmacies
Every call answered. Your team back at the bench.
Ringing phones, callers stuck on hold, voicemails waiting after close. Method Voice answers every call, handles the routine ones, and sends the rest to the right person on your team.
HIPAA compliantAnswers 24/7No hold queue
Today · Main Street PharmacyPhone line
214Calls answered
0Missed or dropped
31Sent to pharmacist
- 9:02 AMPrescription statusResolved
- 9:02 AMDelivery updateResolved
- 9:03 AMRefill requestQueued for team
- 9:03 AMMedication questionTo pharmacist
- 9:04 AMHoliday hoursResolved
- 9:41 PMAfter hours · refillReady at open
Sound familiar?
The phone is the hardest job in the pharmacy.
These are the problems pharmacies tell us they're trying to fix. Method Voice is built to take them off your team's plate.
02
Callers give up in the hold queue
At peak hours, patients wait on hold, hang up, and call back, or don't call back at all.
With Method Voice: several calls are handled at once, so nobody waits in line just to ask if a prescription is ready.
03
After-hours calls go to voicemail
Evening and weekend calls pile up, and mornings start with a stack of messages to return.
With Method Voice: patients get answers after close, refill requests are queued, and urgent calls follow your after-hours plan.
04
Techs can't get their real work done
Technicians spend hours a day repeating the same status updates instead of keeping the workflow moving.
With Method Voice: the routine calls are handled, so techs get back to data entry, filling, and helping patients in the store.
What it answers
The calls your team answers all day.
Handled
"Is my prescription ready?"
Checks status in your pharmacy system and tells the patient whether it's ready, still processing, or needs a call back.
Handled
"Where's my delivery?"
Driver, courier, or mail: it gives the patient an update so your staff don't have to look it up.
Handled
"I need a refill but don't have the number."
Helps a confirmed patient request the right refill, even without the Rx number in hand.
Handled
"Are you open on Thanksgiving?"
Answers hours, locations, services, and policies from information your pharmacy has approved.
Handled
"Do you carry this in stock?"
Gets the exact product, strength, and size, then checks availability for over-the-counter items.
To your pharmacist
"Can I take this with my other meds?"
Transferred right away with the patient's name, callback number, and question already noted.
A clear line
Routine calls are handled. Judgment stays with your pharmacist.
Every type of call follows rules your pharmacy sets and approves. When something needs a professional, or the assistant can't confirm an answer, the call goes to a person. It never guesses.
Method Voice handles
- Prescription status and delivery updates
- Refill requests, even without an Rx number
- Hours, holidays, services, and OTC stock
Your pharmacist handles
- Medication questions and controlled substances
- New prescriptions and prescriber calls
- Anything urgent, unclear, or private
Live call · Main Street Pharmacy0:48
Thanks for calling Main Street Pharmacy. I'm the pharmacy's automated assistant. How can I help?
Hi, is my prescription ready?
I can check that. First I need to confirm a couple of details. What's your date of birth?
✓ Patient confirmed · status checked
Your metformin, 500 milligrams, is ready for pickup. Anything else I can help with?
Should I take it with food?
→ Medication question · transferring to pharmacist with summary
Hear it
Listen to sample calls.
Natural, patient, and careful. Every pharmacy's assistant uses that pharmacy's own name and greeting.
Prescription status
A patient calls before driving over to check on a pickup. The assistant confirms who they are before looking anything up.
Pharmacist handoff
A patient asks how to take a medication. The assistant doesn't answer it. It collects a callback number and transfers to the pharmacist.
How a call works
Four steps, every time.
Answer
Picks up in your pharmacy's name, day or night, and tells callers they're speaking with an automated assistant.
Confirm
Confirms the patient's identity before sharing anything. If the details don't match, it doesn't continue.
Check
Looks up the status in your pharmacy system and shares only what your pharmacy allows.
Hand off
Transfers or logs the call with a summary, so patients never have to repeat themselves.
Built for patient trust
Protecting patients comes first.
HIPAA compliantBusiness Associate Agreements in place before any patient information is used.
Minimum necessaryIt asks for, and shares, only what each call actually needs.
Privacy respectedPatient restrictions on who can receive information are always followed.
Reviewed by youYour pharmacist approves what the assistant can say before it goes live.
Stop missing calls. Start with a pilot.
We start with the calls your team answers most, review every call with you, and expand when you're comfortable.