Answer every call
Every caller gets a fast, friendly answer, even when the counter is busy.
- AI phone assistant
- Name and date of birth verification
- Prescription status
- Handoffs to your pharmacist
Keep patients informed
Patients get updates by text before they think to call.
- Ready for pickup texts
- Delivery status and arrival time
- Refill reminders, reply to refill
- Secure link to add a card
Get better every week
See what callers need and where your pharmacy can improve.
- Call recordings and transcripts
- AI insights on what patients ask
- Call count and minutes
- Patient satisfaction
95%+
of routine calls handled without your team.
That’s our goal for every pharmacy. Status checks, refills, hours and delivery questions get done for you, so your staff only picks up the calls that need them.
How your pharmacy changes.
Today
With Method Voice
The phone rings while you’re counting.
Calls get answered. You keep filling.
“Is my prescription ready?” fills the morning.
Status calls are handled once the patient is verified.
Patients call back to ask where their delivery is.
They get a text with the arrival time.
You guess why people call.
You see every call, every question and what to fix.
One call, start to finish.
Picks up right away and greets the caller with your pharmacy’s name.
Method Voice“Hi, Method Voice Pharmacy, how can I help you?”
Confirms the caller’s name and date of birth before sharing anything.
Method Voice“Can I get your name and date of birth?”
Checks your pharmacy’s information and gives a clear answer.
Method Voice“Yes, we have your prescription ready.”
Sends a text to confirm pickup or delivery, so nobody has to call back.
Method Voice“We’ll text you when it’s on the way.”
Tells the patient where their order is and when it will arrive.
Method Voice“Your delivery should arrive around 3:30.”
The tools
Everything your patients reach you for.
Every call answered, recorded and turned into insight.
- Recordings of every call
- Searchable transcripts
- Call count and minutes used
- AI analysis of what patients ask
- Clear notes on where to improve
- Patient satisfaction on every call
The right text at the right time, so patients stop calling.
- Ready for pickup alerts
- Delivery updates sent automatically
- Refill reminders with reply to refill
- Secure link to add a card on file
Patients always know where their order is.
- Live delivery status
- Estimated arrival time
- Updates by text
- Delivered confirmation
Built for patient privacy.
Verification first
No prescription details are shared until the caller’s name and date of birth match.
Encrypted in transit and at rest
Lookups run over encrypted connections, and stored data is encrypted.
One caller, one record
A verified caller hears only about their own prescriptions.
Pricing
Simple monthly plans.
Included call minutes, then a clear per-minute rate. Estimate your cost.
Essential
$1,500/month
Book a demo- 2,000 minutes included
- $0.50 per additional minute
- Billed by the second
Professional
$2,500/month
Book a demo- 4,000 minutes included
- $0.40 per additional minute
- Billed by the second
Enterprise
$3,500/month
Book a demo- 8,000 minutes included
- $0.35 per additional minute
- Billed by the second
Questions pharmacies ask.
Anything else? Email team@methodvoice.com.
It answers your calls, verifies the patient, and gives prescription status. Texts and delivery updates keep patients informed so they don’t need to call back.
Questions about drug interactions, how to take a medication, and calls from providers. We agree with you during setup how those calls reach your team.
The caller gives their name and date of birth, and nothing is shared until they match the account. Read more on Security & Privacy.
Yes. Patients keep calling the number they know. We set up the routing with you.
Never by phone or text. Patients get a secure link to add a card to their account themselves.
We review your phone setup, configure your pharmacy’s information, confirm your pharmacy system works with us, and agree on a launch date with your team.
See how Method Voice could fit your pharmacy.
A short call with our team about how your calls work today and what would change.
Book a demo