How it works
A front desk that knows your pharmacy.
Method Voice works from your pharmacy's own information and procedures. Here's what happens on a call, and what it takes to get started.
On every call
What the patient experiences.
Answered right away, in your name
No hold music and no phone tree. The caller hears your pharmacy's greeting and is told they're speaking with an automated assistant. Calls can be recorded if your pharmacy chooses, with notice to the caller.
It works out why they're calling
Callers speak normally: "Is my prescription ready," "Where's my order," "What time do you close." The assistant identifies the request and whether the caller is the patient, a family member or caregiver, or a prescriber's office.
Nothing is shared until the patient is confirmed
For anything about a specific patient, it confirms identity using the details your pharmacy requires, such as date of birth. Family members and caregivers are held to stricter rules, and patient privacy restrictions are always respected.
Clear answers from your pharmacy's information
It checks the current status and tells the patient in plain language: ready for pickup, still being processed, out for delivery, or needs a call from the pharmacy. If the information isn't current or clear, it says so and gets a person.
Clinical questions go straight to your pharmacist
Medication questions, controlled substances, anything urgent, or a caller who just wants a person: the assistant collects a callback number and transfers the call. Your pharmacist sees who's calling and why before picking up.
Every call is logged for your team
You get a summary of each call: who called, what they needed, and what happened. After hours, requests are queued for the next business day.
Who's calling
Different callers, different rules.
Patients
Once confirmed, patients can check status, ask about deliveries, request refills, and get general pharmacy information.
Family and caregivers
Must name the exact medication and pass your authorization rules. The assistant never lists a patient's medications to a caller.
Prescriber offices
General questions are answered from approved information. New prescriptions and patient-specific questions go to staff.
Getting started
From first call to live, step by step.
We start small, review everything together, and only expand when your team is comfortable.
Discovery
We learn your most common calls, your procedures, and who should get which transfers.
Setup
We connect to your pharmacy system, load your hours and policies, and your pharmacist approves what the assistant may say.
Pilot
The assistant handles a defined set of calls. We review every call with your team and adjust the wording and routing.
Go live
Once you're confident, we expand coverage and send a monthly report of the calls handled.
For your IT contact
What your systems need to know.
Your phone number stays the same
Calls are forwarded to Method Voice when you choose: all day, overflow only, or after hours. Transfers ring back to your pharmacy line or a staff queue.
Read-only, limited access
Method Voice reads only the status information needed to answer calls. It doesn't change prescriptions in your pharmacy system.
Encrypted and access-controlled
Patient information is encrypted in transit and at rest, access is restricted and logged, and retention follows your pharmacy's settings.
Your procedures, version-controlled
When your pharmacy updates a policy, the change is reviewed and approved before the assistant uses it, and every version is kept.
See it with your own calls.
We'll build a demo around your pharmacy's most common questions.